FAQs

Shipping Time and Delivery Expectations

Shipping times may vary depending on the brand. Some items ship the same business day, while others may require 1-2 days for processing. Occasionally, unforeseen delays may occur. Typically, you can expect your product to arrive within 4-7 days. If a longer shipping time is expected, this will be clearly noted on the product page. At Vitality and Medical, we pride ourselves on offering some of the fastest processing and shipping times in the industry, paired with exceptional customer service.

Payment Options

We accept various payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover) and digital wallets such as Apple Pay and Google Pay.

Return Policy

All items come with our 30-Day Money Back Guarantee. For more details, please refer to our 30-Day Return Policy, located at the bottom of our website.

Cancellation Policy

You can cancel your order for a full refund before it ships. To cancel, contact us immediately at support@VitalityandMedical.com. Once an order has shipped, it will be subject to our 30-Day Return Policy.

Dealing with Damaged Products

Upon receiving your item(s), inspect the packaging for any signs of damage. If you notice or suspect damage but cannot fully inspect the item, please note this on the delivery receipt. If your item(s) arrive damaged, email photos to support@VitalityandMedical.com for a prompt replacement or refund.

Placing an Order

To place an order online, simply click "Add To Cart" on the product page and follow the checkout process. For phone orders, call us at (800) 880-1251 for immediate confirmation and processing.

Tracking Your Order

After placing your order, you will receive a confirmation email with transaction and shipping details. Once your order ships, you will receive a shipping confirmation email with a tracking number. If an item is out of stock, we will notify you within one business day. While we aim to keep all products in stock, high demand may occasionally cause sell-outs.

Order Confirmation Email

You will receive an order confirmation email for every order placed. We recommend saving this email for your records. Please ensure your email address is accurate to receive this important confirmation.

Sales Tax Information

We only charge sales tax on orders shipped to Texas as our operations are based there. This offers significant savings for customers outside Texas.

Changing Your Order

To modify your order at no additional cost, email us at support@VitalityandMedical.com. If there’s a price difference, we will adjust the charge on your card or send you a custom invoice. Please note that changes can only be made before the order has shipped.

Contact Information

For immediate assistance with your order, please contact us by emailing support@VitalityandMedical.com or calling (800) 880-1251.