Refund and Return Policy

At Vitality and Medical, we want your shopping experience to be smooth and worry-free, so we've made our return and refund process easy to understand:

1. Return Time Frame: You can return products within 30 days of purchase. Unfortunately, we cannot accept returns after this period.

2. Shipping Costs:

   • If the item you received is defective or incorrect, we'll cover the shipping costs for the return.
   • If you're returning an item because you changed your mind, the return shipping will be your responsibility.

3. Defective or Broken Products:

   • If your product is defective or damaged, contact us within 30 days, and we'll arrange the return at no cost to you.
   • Once we receive and inspect the item, we'll either send a replacement or issue a full refund, including shipping fees.

4. Change of Mind Returns:

   • You have 30 days to return an unused, unopened item if you change your mind. You will be responsible for return shipping.
   • Upon receipt and inspection, we'll refund the purchase price, minus shipping costs.

5. Refunds:

   • Once we receive and inspect your return, we'll notify you by email. Refunds will be processed to your original payment method within 7 business days.
   • If you don't see your refund after 10 business days, please contact us at support@VitalityandMedical.com.

Please note, there may be a restocking fee depending on the situation.

For further questions regarding returns or refunds, feel free to contact our friendly Customer Support team at support@VitalityandMedical.com.